When your systems misbehave, we're already on it.
The IT Guys NE keep small businesses across the North East running — servers, networks, laptops, and the odd printer that's had enough. Real people answer the phone.
Local engineers, not a call centre script.
The IT Guys NE started because too many small businesses in the region were stuck choosing between expensive national providers and a mate who's "good with computers." We're neither — we're a small team of working engineers based in the North East, and we answer our own phones.
We look after everything from single-site offices to multi-branch businesses with remote staff, handling the boring-but-critical stuff — patching, backups, security — so it never becomes an emergency.
- 11 yrssupporting businesses across Tyneside & the North East
- 120+local businesses currently on a support plan
- < 20 minaverage helpdesk response time
Everything that keeps the lights on.
Helpdesk & remote support
Unlimited phone and remote support for your whole team, with same-day fixes for most issues.
Network & server management
We monitor, patch, and maintain your servers and network gear so problems get caught before you notice them.
Backup & disaster recovery
Automated, tested backups and a clear recovery plan, so a broken laptop or ransomware attack isn't a crisis.
Cyber security essentials
Firewalls, endpoint protection, and staff training that meet the standard clients and insurers expect.
New starter & office setup
Laptops, logins, and phones ready before your new hire's first day — no first-week IT scramble.
Cloud & Microsoft 365
Migration, licensing, and day-to-day admin for email, Teams, and file storage — set up properly, once.
Fixed monthly plans. No surprise call-out fees.
- Helpdesk support, business hours
- Remote troubleshooting
- Monthly patching & updates
- Email support
- Everything in Starter
- Server & network monitoring
- Daily automated backups
- Priority phone support
- Quarterly IT review
- Everything in Essential
- Advanced cyber security suite
- Disaster recovery planning
- Dedicated account engineer
- 24/7 emergency line
Tell us what's broken.
Whether it's a full network overhaul or a laptop that won't turn on, get in touch and we'll get back to you the same working day.
- Phone0191 000 0000
- Emailhello@theitguysne.co.uk
- OfficeQuayside, Newcastle upon Tyne, NE1
- HoursMon–Fri, 8:00–18:00 · 24/7 for Complete plan clients